Privacy Policy

1. Information We Collect

We collect information that helps us process your orders and improve your experience, including:

• Name and contact details (email, address, phone number)

• Order information (products purchased, payment method, delivery details)

• Account information if you create an account

• Messages or enquiries you send us

• Technical data such as IP address, browser type, and device information

• Cookies to improve website performance and remember your preferences

We do not collect sensitive personal information.

2. How We Use Your Information

We use your information to:

• Process and deliver your orders

• Send order confirmations and updates

• Respond to your messages or customer service requests

• Improve our website and services

• Prevent fraud and keep our website secure

• Send marketing emails only if you choose to subscribe

We never use your information for anything unrelated to your order or your experience with us.

3. How Your Information Is Stored

Your information is stored securely using trusted third‑party platforms such as:

• Our website host

• Payment processors

• Email service providers

We only keep your information for as long as necessary to fulfil your order or meet legal requirements.

4. Sharing Your Information

We do not sell or trade your personal information.

We only share your data with trusted partners who help us run our business, such as:

• Payment processors (e.g., Stripe, PayPal)

• Delivery companies (e.g., Royal Mail, couriers)

• Website hosting and analytics services

These partners only receive the information needed to perform their services.

5. Cookies

Our website uses cookies to:

• Remember your basket

• Improve website performance

• Analyse website traffic

You can disable cookies in your browser settings, but some features may not work correctly.

6. Your Rights

You have the right to:

• Access the personal data we hold about you

• Request corrections to inaccurate information

• Ask us to delete your data (unless we need it for legal reasons)

• Opt out of marketing emails at any time

To exercise your rights, contact us at: MWLSenquire@hotmail.com

7. Payment Security

We never see or store your full payment details. All payments are processed securely through trusted third‑party providers who meet industry security standards.

8. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Last updated” date.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is used, you can contact us at:

Email: MWLSenquire@hotmail.com 

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