Terms & Conditions

1. About Us

Business Name: My Witchy Little Secrets / WLS Group Website: www.mywitchylittlesecrets.com

Email: MWLSenquire@hotmail.com

Location: Sheffield, South Yorkshire, UK

2. Use of Our Website

By accessing our website, you agree to:

• Use the site for lawful purposes

• Not attempt to harm, disrupt, or misuse the website

• Not copy or steal content, images, or product descriptions without permission

We may update or change the website at any time.

3. Products & Descriptions

We aim to describe all products accurately, including:

• Colours

• Sizes

• Materials

• Contents of boxes or bundles

However, due to lighting, screen differences, or natural variations (especially with crystals), items may look slightly different in person.

All items are subject to availability.

4. Pricing & Payments

All prices are listed in GBP (£) unless stated otherwise.

We reserve the right to:

• Change prices at any time

• Correct pricing errors

• Cancel orders where pricing mistakes occur

Payments must be completed at checkout. We do not store or see your full payment details — all payments are processed securely through trusted third‑party providers.

5. Order Processing

Once your order is placed, you will receive:

• An order confirmation email

• A dispatch email once your parcel ships

Processing times are listed in our Shipping Policy.

We reserve the right to refuse or cancel orders if:

• Stock is unavailable

• Payment fails

• Fraud is suspected

• The address is incomplete or invalid

6. Shipping

Shipping times, costs, and methods are explained in our Shipping Policy.

Once your parcel is handed to the courier, delivery times are outside our control.

Customers are responsible for providing accurate delivery information.

7. Returns, Refunds & Exchanges

Our Refund Policy explains:

• What can be returned

• Timeframes

• Conditions

• How to request a return

We do not accept returns on:

• Mystery boxes

• Customised items

• Digital products

• Used or damaged items

If an item arrives damaged, please contact us within 48 hours with photos.

8. Subscription Boxes (if applicable)

If you offer subscription boxes, include:

• Billing frequency

• Cancellation rules

• Renewal terms

If not, this section can be removed.

9. Intellectual Property

All content on this website — including:

• Text

• Images

• Product descriptions

• Branding

• Logos

• Designs

— is owned by WLS Group and may not be copied, reproduced, or used without permission.

10. Limitation of Liability

We are not responsible for:

• Delays caused by couriers

• Losses caused by incorrect addresses

• Allergic reactions or misuse of products

• Damage caused by improper handling of candles, crystals, or tools

To the fullest extent permitted by law, WLS Group is not liable for indirect or consequential losses.

11. Privacy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information.

12. Changes to These Terms

We may update these Terms & Conditions at any time. Changes will be posted on this page with a new “Last updated” date.

Continued use of the website means you accept the updated terms.

13. Contact Us

If you have any questions about these Terms & Conditions, you can contact us at:

Email: MWLSenquire@hotmail.com

Business Name: My Witchy Little Secrets / WLS Group